Nathan Kline
- Role
- Enterprise Customer Success Manager at Pugpig
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Nathan Kline
With over 8 years of experience as an Enterprise Customer Success Manager (CSM), and 4…
Experience
Enterprise Customer Success Manager
Oct 2023 — Present · Charlotte, NC, US
Proactively implementing strategies on 2 projects to ensure knowledge sharing and project progression- Analyzing and closely monitoring enterprise client data to extract insights and identify news mobile app optimization opportunities, and conveying these findings professionally and promptly- POCs, QBRs, Health Checks - Nurturing and upholding a deep comprehension of our clients\' mobile app business objectives and drivers-Acting as the client\'s advocate within the organization, guaranteeing the resolution and follow-up on issues-Collaborating with internal teams to ensure the fulfillment of client requirements, coordinating with Support, Professional Services, Project Managers, Finance, and Product teams-Recognizing significant obstacles and fundamental challenges that may affect the efficiency of app updates and migrations, and applying logical problem-solving skills to address intricate scenarios. Partnering with department leaders to manage customer success metrics and expectations-Diligently monitoring and evaluating the Net Promoter Score (NPS) and ARR, taking corrective actions to address any concerns.
Education
Vm Ware
vmware Sales Professional Certification, vmware
2014 — 2014
UNC Charlotte Belk College of Business
MBA, Management
University of North Carolina at Charlotte
Master of Business Administration - MBA, Management
West Charlotte Sr. High School
High School Degree
1986 — 1989
The University of North Carolina at Chapel Hill
BA, Journalism and Mass Communication
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