Nathan Thompson-Johnson
IT Support Specialist | Help Desk & Technical Support | Passionate About Solving Problems & Optimizing IT Systems
- Role
- At & T at AT&T
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Nathan Thompson-Johnson
I’m an IT Support Specialist with over 6 years of experience combining technical troubleshooting with exceptional customer service. My background in telecom and retail technology has equipped me with the skills to diagnose and resolve issues quickly, while communicating solutions in a clear, user-friendly way.At Comcast and AT & T, I supported customers with internet, phone, and device setups, resolved complex technical problems, and guided users through new technologies. These experiences taught me how to stay calm under pressure, collaborate with internal teams, and deliver reliable IT solutions that keep people connected.To further strengthen my expertise, I recently earned the CompTIA Security+ certification, validating my skills in cybersecurity, network defense, and risk management. This credential reflects my commitment to securing IT environments while supporting end users effectively.I’m excited to bring my problem-solving mindset, adaptability, and passion for technology to an IT Support or Help Desk team where I can help users work smarter and more securely. Let’s connect—whether you’re looking for an IT professional to support your team or want to exchange knowledge on IT support and cybersecurity best practices
Experience
At & T
Present
Education
Chicago Military Academy- Bronzeville
High School Diploma
Southern Illinois University, Carbondale
Accounting
Skills
- Time Management
- Cashiering
- Event Planning
- Inventory Management
- Inventory Control
- Typing
- Retail Sales
- Data Entry
- Powerpoint
- Microsoft Word
- Customer Service
- Microsoft Office
- Sales
- Customer Satisfaction
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.