Nathaniel Y.
Senior Manager of Customer Service, Direct to Consumer at Birkenstock USA, LP
- Role
- Senior Manager of Customer Service, Direct to Consumer at BIRKENSTOCK
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Nathaniel Y.
With over 15 years’ experience in the luxury retail and beauty sector, I am passionate about customer service and using data to enhance and drive business decisions and actions to better meet consumer demands. I have worked with renowned luxury retailers Saks and Bloomingdales, and have experience of E-Commerce through my time with the E-Commerce brand Birchbox; from its startup phase to its rapid expansion, where I have delivered editorial content for their online presence, consulted on their expansion to retail and led their team of Discovery Specialists (Customer Service Agents).Through my more recent studies in Data Science & Analytics, I was able to enhance my ability to use company data, to drive the performance of the Customer Connections team, through utilizing KPI’s and driving business decisions. I understand the importance of data and the opportunity it represents a brand if utilized sufficiently.
Experience
Senior Manager of Customer Service, Direct to Consumer
Mar 2021 — Present · New York, NY, US
Education
General Assembly
Certification, Data Science
2016 — 2016
General Assembly
Certification, Data Analytics
2016 — 2016
Fashion Institute of Technology
Bachelors, Maj. Advertising and Marketing Communications Min. Mathematics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.