Nathaniel Saujon

About Nathaniel Saujon

Project and Program Management leader (PMP) with nearly two decades of experience driving enterprise operations and transformation initiatives across healthcare, facilities, security, and global service environments.I bring a strong record of leading multi-site operations, cross-functional teams, and multi-million-dollar programs, translating strategy into execution through scalable frameworks, data-driven decision-making, and operational discipline. My experience includes senior healthcare operations, capital and facilities programs, enterprise security and compliance, and executive operations.Currently, I am leading enterprise contact center transformation initiatives through a SkillBridge fellowship, focused on workforce mobility, analytics modernization, and Center of Excellence development.I hold dual Master’s degrees in Leadership & Human Resource Development and Organizational Leadership, a Bachelor’s in Sports & Health Sciences, and the PMP credential, and I bring a people-first, outcomes-driven approach to complex operational challenges.

Experience

1. Project & Program Manager (Skillbridge Fellowship)

   Optum

   Sep 2025 — Present

   Leading enterprise contact center transformation initiatives through a SkillBridge fellowship, driving workforce mobility, analytics modernization, and operational standardization. • Leading enterprise development of an Internal Mobility Blueprint, establishing a scalable, people-first framework that standardizes role transitions, leadership alignment, and career development across multi-site contact center operations.• Overseeing the transition of contact center reporting from CXone to Nexidia within Tableau, strengthening incentive accuracy while enabling sentiment-driven coaching and transparent advocate performance visibility.• Driving implementation of a centralized Center of Excellence (COE) Playbook, unifying leadership guidance, onboarding, quality standards, and client-specific execution within a single, scalable platform.Tools & Methods: Agile/Kanban-style project tracking (Microsoft Teams Planner), Smartsheet reporting and dashboards, Visio process mapping, Tableau analytics, Nexidia sentiment analysis, Zingtree knowledge management, SOP development, stakeholder communications, and change management.

Education

• Community College of the Air Force

  Associate of Science - AS, Respiratory Care Therapy/Therapist

• American Military University

  Bachelor of Science - BS, Sports and Health Sciences

• American Military University

  Master of Arts - MA, Organizational Leadership

• Louisiana State University

  Master of Science - MS, Leadership and Human Resource Development