Nathaniel Joshua C. Valdez
Operations Scheduling Supervisor @Paladin Security Group Ltd
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WORK HISTORY
Operations Scheduling Supervisor @Paladin Security Group Ltd
Toronto, ON, CA
Lead workforce planning, shift scheduling, and dispatch coordination across 25–40+ sites and 150+ field staff, consistently achieving 99–100% shift coverage in high-pressure, regulated environmentsProcess 30–50+ daily scheduling and administrative requests using ERP, Excel, and WinTeam, implementing structured workflows that maintain near-zero scheduling errors and on-time SLA performanceProactively resolve 10–20 daily last-minute coverage risks by serving as the central liaison between clients, HR, site managers, and field teams, reducing escalations and same-day coverage failuresOversee workforce compliance management by tracking certifications, training, and recertifications for 150+ employees, maintaining 100% contractual and training compliance across all accountsManage concurrent schedules, urgent changes, and stakeholder communications in a fast-paced, deadline-driven environment, consistently delivering uninterrupted service operations
EDUCATION
Humber College
Diploma, Business Management
BrainStation
Certificate, Product Management
Sheridan College
Diploma, Advertising and Marketing Communications - Management
SKILLS
ABOUT NATHANIEL JOSHUA C. VALDEZ
I’m an Operations, Scheduling, and Product Execution leader with 6+ years of experience managing complex workforce planning, multi-site operations, and cross-functional coordination in high-pressure, regulated environments — including Toronto Pearson Airport operations.At Paladin Security, I manage scheduling and operational coverage across 25–40+ sites and 150+ field staff, consistently achieving 99–100% shift coverage while handling 30–60 daily operational requests with near-zero error rates. I specialize in workflow optimization, stakeholder coordination, and solving last-minute operational risks before they become service disruptions. I’ve also led process improvements that reduced vehicle idling time at Pearson by 43% during peak hours, improving both efficiency and traffic flow.Alongside my operations career, I serve as a Product & E-commerce Consultant for Cozy, a pre-launch fashion brand under Peeled Inc, where I designed a near-zero upfront supply chain model that reduced initial inventory costs by 90–100%. I also led pre-launch go-to-market efforts, securing 10+ influencer partnerships with virtually no paid advertising spend, applying Agile and product management principles to execution.What sets me apart is the blend of:• Operations & workforce logistics expertise• Product management and e-commerce execution• Process improvement and KPI-driven optimization• Cross-functional communication between clients, HR, site teams, and leadership• The ability to thrive under pressure while keeping systems organized, efficient, and scalableI hold diplomas in Business Management and Marketing & Advertising Communications from Humber Polytechnic and Sheridan College, along with a Product Management certification from BrainStation.I’m passionate about improving how teams operate, how products launch, and how organizations run more efficiently through structure, communication, and smart systems.
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