Nathaniel Gonzalez

About Nathaniel Gonzalez

Lifelong Learner. Energetic Overachiever. Unapologetically Altruistic.Veteran with 7+ years of experience in surgical technology, logistics, and operations. Proven ability to manage multi-million-dollar inventories, lead value analysis initiatives, and optimize surgical workflows. Skilled at collaborating across C-suite executives, physicians, and frontline teams to deliver both patient-centered and financial impact.Subject Matter Expertise- Procurement: Medical Devices (FDA Class & Human Tissue- Capital Equipment Lifecycle Management: Anesthesia Machines, Endoscopy Systems, Sterilizers, etc- Inventory Management: Consignment & Cycle Stock (OR, Anesthesia, SPD, PACU, Primary Care)- Service Contract Development: OR/Capital Equipment, Water Treatment, Monitoring, and more- Surgeon Preference Card OptimizationJourney: I began in primary care, pharmacy, and laboratory roles before moving into surgical technology, excelling as a first assist, and advancing into surgical operations and logistics l••••••••@gmail.com(34••••••71

Experience

1. Customer Service Representative

   Stryker

   Jul 2025 — Present

   Replenish & Bill for Surgical Product Usage- Ensure timely revenue recognition and compliant payment collection across diverse customers (IDNs, government accounts, etc.)- Collaborate with hospital billing specialists to resolve product usage questions and accelerate billing- Ensure inventory is replenished to correct warehouse locations- Replenish surgical product usage using digital platforms- Process Bill Only and Ship & Bill purchase orders.Validate Surgical Product Usage- Manage daily workload by aligning with the surgery schedule- Verify accuracy of incoming product usage cases and resolve discrepancies- Partner with Sales Representatives to address usage and pricing issues.Sales Support- Build strong relationships with Sales Representatives by providing timely product and case information- Assist with data entry and escalate complex requests based on priority- Create and maintain surgeon, hospital, and sales representative profiles with accurate linking- Research case-specific and order information to support rep requests- Generate updated digital Sales Order forms with accurate pricing.Customer Service- Serve as the primary customer-facing contact, developing creative solutions to resolve issues- Provide proactive order status updates to accelerate the billing process- Monitor hospital-requested products to ensure on-time delivery and coordinate urgent kit needs with the warehouse- Resolve basic customer complaints and document cases in the CRM system.

Education

• The Medical Education and Training Campus, Fort Sam Houston

  United States Navy, Hospital Corpsman Program, - Nursing / Emergency Medicine / Healthcare Management

• The Medical Education and Training Campus, Fort Sam Houston

  United States Navy, Surgical Technologist Program, - Surgical Technology / Principles and Methods of Sterilization, Disinfection, and Decontamination