Nathaniel Falconer

About Nathaniel Falconer

With extensive experience in IT operations, I currently serve as Lead IT Engineer at Amazon Web Services (AWS), where I focus on driving operational excellence in global office infrastructure. My work includes generating and presenting data for weekly operations reviews, identifying trends, and recommending process improvements. I specialize in troubleshooting complex connectivity issues across Cisco Routing and Switching, Aruba and Cisco Wireless, and Cisco UCS server platforms. I am committed to maintaining the accuracy and accessibility of documentation within ServiceNow and managing high-severity incident response programs. With a strong foundation in problem management, I aim to enhance operational efficiency and build resilient systems that support business continuity.

Experience

1. Lead IT Engineer Office Infrastructure Noc

   Amazon Web Services (AWS)

   Sep 2024 — Present · Arlington, VA, US

   Drive operational excellence by producing and presenting weekly operations and performance reporting, identifying trends, risks, and opportunities for process improvement- Troubleshoot and resolve complex enterprise connectivity and platform issues across routing, switching, wireless, and unified communications environments- Lead high‑severity incident response, coordinating cross‑functional teams to restore service and conduct post‑incident analysis- Own and maintain critical technical documentation within ServiceNow, improving accuracy, accessibility, and operational consistency- Manage and analyze customer and stakeholder feedback to identify coaching opportunities and procedural improvements- Apply disaster recovery lessons learned to strengthen system resilience and reduce repeat incidents- Partner with regional managers and service owners to implement meaningful operational and customer experience improvements.

Education

• Frederick County Career and Technology Center

  High School, Information Technology

  2012 — 2015

Skills

• Computer Network Operations
• Microsoft Word
• Information Technology
• Esxi
• Windows 8
• Vmware
• Hyper-V
• Customer Service
• Switching
• Comptia
• Troubleshooting
• Cisco Routers
• Network Engineering
• Enterprise Software
• Cisco Ios
• Active Directory
• Windows Server
• Office 365
• Linux
• Microsoft Excel
• Powerpoint
• Dell Poweredge Servers
• Cisco Wireless
• Voip
• Microsoft Office
• Network Security
• Management
• Windows
• Cisco Systems Products
• Network Administration
• Switches
• Internet Protocol Suite (Tcp/Ip)
• Technical Support
• Windows 7
• Networking
• Hp
• Mac Os
• Firewalls
• Palo Alto Networks
• Juniper Technologies