Nathaniel Cole
IT Project Lead (functioning as Project Manager)
- Role
- Sr Tier 3 Support at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Nathaniel Cole
I’m an IT Support Technician and Technical Operations professional with a background that…
Experience
Sr Tier 3 Support
Oct 2021 — Present · Charlotte, NC, US
Charlotte North CarolinaB2B and B2C Support• Handled 2432 escalated tech case issues thus far that required urgency related to computer banking systems, software, hardware, and networking• I start my day checking the system status page of the network infrastructure to resolve any issues right away so business operations run smoothly• Educate and provide training to 120 new hires on essential IT procedures and best practices, empowering them to troubleshoot everyday issues independently.• Completed 200 tech courses to stay up to date in the field• Diagnose and fix technical issues daily to minimize downtime and disruptions in banking operations.• Set up, configure, and maintain hardware and software, including operating systems, applications, and peripherals.• I provide exceptional customer service and communication, demonstrating patience, empathy, and professionalism while dealing with escalated banking issues• Every day I work with a variety of computer systems, programs and devices from old to new
Education
Center of Advanced Technical Education
Certificate, Cyber Security and Networking
Midlands Technical College
Bachelor's degree, Computer Systems Networking and Telecommunications
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