Nathaniel Stanley
CRM Technical Analyst at Spectrum Health | Certified Salesforce Administrator
- Role
- Crm Technical Analyst at Spectrum Health
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Nathaniel Stanley
I\'m a Salesforce enthusiast with 5+ years of CRM Business Analyst experience working alongside the Sales and Marketing and Salesforce Production Support team concurrently.As the current CRM Technical Analyst (Salesforce Admin), I\'m responsible for monitoring data, discovering issues, and leading the effort to determine root cause and remediation. I train our business clients and end users on the functionality within the Priority Health/Spectrum Health Salesforce instances and customizations to serve as support/help for the business.I\'m the technical expert in all 3 clouds (Marketing, Sales, Service) and first level of support for CRM questions related to the software. I\'m the second level of support to the Business Analyst and assist in documentation of workflows, problems, resolutions, and procedures. I connect with Vendors weekly for requirement gathering, troubleshooting, and product implementation.
Experience
Crm Technical Analyst
Jan 2022 — Present · US
Salesforce.com technical expertise in all 3 clouds (Marketing, Sales, Service) serves as first level of level of support for CRM questions related to the software* Trainer on the functionality within the Priority Health or Spectrum Health instances and customization within the service as the support/help for the business.*Trains the business on new products/functionality*Assist in the documentation of workflow, problems, resolutions and procedures.
Education
Davenport University
Bachelor's degree, Computer and Information Systems
2015 — 2019
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