Nathaniel Smith
Senior Infrastructure Engineer @Sedulo
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WORK HISTORY
Senior Infrastructure Engineer @Sedulo
ABOUT NATHANIEL SMITH
I am a qualified Infrastructure Technician with 5 years of experience in IT Support. I am passionate about great customer service and the necessity of robust IT Solutions and processes in all industries. I have a particular interest in Network Infrastructure and Cyber Security.Solving complex technical issues requires a systematic and methodical approach. Here\'s my step-by-step process to effectively tackle complex technical problems:1. Define and Understand the Problem: Try to gather as much information as possible2. Research and Gather Information: Consult relevant documentation3. Analyze the Problem and Generate Hypotheses: Break down the problem into smaller manageable components4. Formulate and Evaluate Potential Solutions: Brainstorm potential solutions5. Implement and Test the Solution: Plan for implementing the chosen solution6. Document and Monitor the Solution: Document the problem, the chosen solution
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