Nathaniel MacKie

Technical Writer @Raytheon

Columbus, OH, US

EMAILS

[email protected]

MOBILE NUMBERS

+16•••••••62

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WORK HISTORY

Jan 2023 — Present

Technical Writer @Raytheon

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Collaborated with developers and support teams to create user facing documentation in ServiceNow to enhance adoption of Office 365 toolsIntroduced a documentation update protocol, ensuring timely updates in response to changes in applications and processes, preventing outdated information by 20%Spearheaded the comprehensive overhaul of technical and non-technical documentation for the productivity and collaboration team, resulting in a 30% improvement in clarity and usabilityDeveloped an organized documentation structure, reducing the time required for users to find relevant information by 25%

EDUCATION

2011 — 2013

Columbus State

Business Administration

SKILLS

Call CentersHealthcareInstructional DesignVisual StudioProcess ImprovementAdobe PhotoshopQuality ImprovementMicrosoft PowerpointContent Management Systems (Cms)Six SigmaInformation MappingJavascriptCustomer SatisfactionTrainingSharepointMadcap FlareManualsHtmlGamificationSoftware DocumentationConfluenceDevelopment & Delivery of TrainingDocument ManagementTechnical WritingBlended LearningCascading Style Sheets (Css)MlaJiraE-LearningSqlVisioGitFocus GroupsTraining ProgramsPolicies & Procedures DevelopmentLearning Management SystemsBusiness Process ImprovementCaptivateTraining DeliveryLeadership

ABOUT NATHANIEL MACKIE

Welcome to my LinkedIn journey! I\'m Nathaniel Mackie, a seasoned Senior Technical Writer…

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