Nathaniel L.

Desktop Support Engineer @Mtech

Cleveland, OH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Desktop Support Engineer @Mtech

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Cleveland, OH, US

Responsible for ongoing maintenance and future planning of the company’s desktop environment (desktop support, data network, servers)Working with existing vendors to evaluate the new technology available and to provide management recommendations on how to use this technologyConsulting with IT support and design departments to ensure that network expansion projects are in line with the company’s plansSupport, diagnose, and troubleshoots technical IT issues as they arisePerformance monitoring of the company’s desktop infrastructure and making suggestions to increase efficiencyAssist to identify and resolve application and operating system issues that hinder user productivityEvaluate applications and software patches for desktop applications to see if they are used to solve desktop problemsInstall, setup, configure and test a variety of application programs on user workstationsMaintain expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure including the InternetTesting network connections

EDUCATION

N/A

Dell computers

Computer Hardware Technology/Technician

1986 — 1989

INSTITUTE OF ELECTRONICS & COMPUTERS (INDIA) PRIVATE LIMITED

Computer Science Degree , Computer Science

1993 — 1996

Cleveland State University

Bachelor's degree, Computer Science

ABOUT NATHANIEL L.

Project Managment applications. Experienced Information Technology Specialist with a…

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