Nathan C.
Sr Technical Writer @Pacific Gas and Electric Company
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WORK HISTORY
Sr Technical Writer @Pacific Gas and Electric Company
Oakland, CA, US
Developing guidance documents, author training, and reporting.• Published 40 NERC CIP and other guidance documents supporting compliance and increasing professional quality.• Wrote first complete NERC Compliance technical writer onboarding guide with workflow.• Developed technical writer lead profile that outlines a best practice tech writing program.• Supported interviewing and hiring two new tech writers.
EDUCATION
University of California, Berkeley
Graduate Certificate in Project Management
University of California, Berkeley
BA Rhetoric, Legal Studies
SKILLS
ABOUT NATHAN C.
Senior technical writer and systems analyst with a track record of building successful documentation, big data, and software solutions that improve operations, financial performance, and customer communications.Passionate about building new tools through creative collaboration, innovative content, and data-driven analysis.Skills: agile, best practices documentation, business analyst, business intelligence, business requirements, content management, customer advocacy, customer and employee loyalty programs, customer communications, data analysis, data process flow, editing, hiring profiles, ITIL, JIRA, legal requirements, minimum feature requirements, onboarding documentation, process design, process documentation, process workflow, product development, product evangelism, product ownership, project management, SaaS, service level agreements, service offers, Six Sigma, software documentation, standards compliance audits, technical documentation, technical writing, training development, user requirements, video scripting, website design
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