Nathanael P.
Senior Std Claims Specialist - Customer Focused - 2 Clients @MetLife
Signup · Get unlimited contacts
WORK HISTORY
Senior Std Claims Specialist - Customer Focused - 2 Clients @MetLife
Auburn, GA, US
Creates and executes individual claim action plans, serves as point of contact for the claimant and provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication, and makes claim decisions. Proactively communicates/updates to partners that may be working with the claimant when key events are being considered or have occurred (Closure, RTW, etc.). Meet and Exceed Operational Efficiency goals, Demonstrate Service Delivery and Customer Satisfaction goals, including prioritizing actions, appropriately utilizing resources timely, maintain data integrity through accurate benefit decision and payment. Dedicated and responsible for any communications with employees and internal HR partners to ensure a seamless process throughout the life of the STD claim while providing excellent customer service.
EDUCATION
Virginia State University
Bachelor’s Degree of Science, Business Administration & Management
Virginia State University
Master's degree, Sports Management
Jones International University
Master of Arts - MA, International Business Learning & Communications
ABOUT NATHANAEL P.
As a Senior Short Term Claims Specialist at MetLife, I bring over a decade of claims management and customer service expertise in short-term disability and leave administration. My role focuses on delivering accurate financial decisions, creating tailored claim action plans, and serving as a reliable point of contact for claimants. I collaborate closely with partners to ensure seamless communication during key claim events and maintain data integrity through meticulous benefit decisions and payments. Known for my strong communication skills and commitment to operational efficiency, I excel in managing complex claims while meeting and exceeding customer satisfaction goals. My ability to interact effectively with individuals from diverse backgrounds aligns with my dedication to fostering a supportive and inclusive claims process. These attributes underscore my passion for delivering high-quality service and contributing to organizational success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.