Nathan White

About Nathan White

I pride myself on being a customer-focused and enthusiastic Success leader with 12+ years of customer service, project management, and sales experience. I enjoy empowering my team to enable themselves & their clients by driving adoption with defined KPI/ROI focus with their respective SaaS solutions. I care about driving retention & increased revenue opportunities. Demonstrated success in developing andmanaging client portfolios, liaising between clients and strategic organizational teams, whileminimizing client churn. Articulate communicator possessing a high EQ and analytical problem-solvingskills with a keen attention to detail.

Experience

1. Manager, Client Success

   Brightly Software

   Apr 2024 — Present · Raleigh, NC, US

   Leading our Client Success team with 10 years of experience serving clients at Brightly. Our goal is to bring the Voice of our Clients to the Brightly Software teams they need to be successful. We aim to bring industry standards & best practices, historical trends & analytics(KPIs), solution knowledge, and training resources to our clients to keep their Operations & Buildings healthy & open.I take pride in our team culture and the clients we partner with that help our communities learn, heal, and live.

Education

• East Carolina University

  Hospitality Management: Conventions & Special Events

  2008 — 2013

Skills

• Catering
• Microsoft Word
• Team Leadership
• Time Management
• Hospitality Management
• Customer Satisfaction
• Leadership
• Front Office
• Management
• Team Building
• Customer Service
• Hospitality Industry
• Microsoft Office
• Sales
• Revenue Analysis
• Restaurant Management
• Social Media
• Teamwork
• Public Speaking
• Hotels
• Event Management
• Meeting Planning
• Food
• Event Planning
• Social Networking
• Trade Shows
• Powerpoint
• Microsoft Excel
• Marketing
• Property Management Systems
• Restaurants
• Hospitality