Nathan Tomlinson

About Nathan Tomlinson

I’m a firm believer that great customer service starts with happy employees—and that no problem is too big if you’ve got the right mix of tech, teamwork, and maybe a strong cup of coffee.I kicked off my professional career as a technology teacher and vice principal at St. Joseph Catholic High School, where I spent nearly a decade helping the school improve its STEM program and expanding the curriculum to include a number of additional AP courses. I like to think I left the school better, smarter, and a little more tech forward.For the past 11 years, I’ve called Vacasa home. I started in Field Operations, worked my way up to VP of Customer Experience, and have been on a mission ever since to make my teams irrelevant—because the best service is solving problems before they happen. Along the way, I’ve discovered the secret sauce of leadership: take great care of your people, and they’ll take great care of your customers.I thrive on finding smart solutions to tricky problems, driving product improvements, and watching people grow into the the future leaders of Vacasa or wherever their career takes them. If you’re into big ideas, bold strategies, and a few dad jokes along the way, let’s connect!

Experience

1. VP of Customer Experience

   Vacasa

   Feb 2014 — Present · Portland, OR, US

   I lead the guest and owner customer service organizations for Vacasa

Education

• University of Phoenix

  Master's of Education

  2007 — 2009

• Western Washington University

  Bachelor's degree

  1992 — 1997