Nathan Stansbury
Forecasting, Planning and Insight Business Leader (Field Resource Planning) @Severn Trent
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WORK HISTORY
Forecasting, Planning and Insight Business Leader (Field Resource Planning) @Severn Trent
Coventry and Derby, GB
EDUCATION
Ulster University
Bachelor of Science (BSc) (hons), Customer Contact Planning and Management
SKILLS
ABOUT NATHAN STANSBURY
Experience/skills- Leadership Professional- BSc (hons) Customer Contact Planning and Management- Specialist in Budget and Capacity Resource Planning- Expert in simplifying big data sets into meaningful insight to support key business decisions- Forecasting (Long and Short Term) using both driver and historical trends- Scenario building to forecast results/impacts of business decisions- Real-time Management; optimisation through effective utilisation of skills and resources and intraday tracking and analysis- Data maniulation, root cause analysis and meaningful report writing- Experienced in leading the implementation of NICE IEX Workforce Management system into various large contact centres (rolled out to over FTE with full change, training and engagement support)- Advanced experience of contact centre systems such as; Qmax, NICE IEX WFM, Avaya CMS and CC6- Advance skillset on Microsoft Office; specialising in Excel for model building for highly effective resource planning- Anaplan Model Builder
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