Nathan Shults
Product Technology & Content Management @ AT&T | Certified SAFe® DevOps Practitioner, Product Owner/Manager
- Role
- Principal Product Technology at AT&T
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Nathan Shults
Experienced content strategist and copywriter with proven success leveraging content in sales to win business and grow brands. My core competencies include customer communications, working in Agile development environments, creating concepting and content for online and multimedia channels, steering corporate strategy and UX design through data-driven insights, product lifecycle management + CRM, advising on content hierarchy and taxonomy, public relations, customer journey mapping, and ensuring consistency across end-to-end experiences.When I’m not busy creating, you’ll find me on the hunt for fascinating antiques. I remain active in the art realm as a USPAP compliant personal property appraiser and art consultant. Please reach out via email for complete capabilities or if you just want to share a good joke.
Experience
Principal Product Technology
Oct 2025 — Present
I currently serve as a Content Product Manager to support the implementation of innovative AI & cloud-based technologies in AT & T’s ecommerce systems and contact centers across B2C platforms. In this role, I am the bridge between business stakeholders, engineering, and vendor teams delivering scalable, technology-powered customer service experiences across voice, chat, and digital channels through content management.
Education
The University of the South
Bachelor of Arts (BA), History
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