Nathan Shipston

Customer Success Manager @Jigsaw24

Nottingham, GB

Lead the customer success function for a portfolio of accounts across education, ensuring institutions maximise their investment in Apple technology.• Own the end-to-end post-sale journey for schools and Multi-Academy Trusts, from onboarding and deployment planning through to adoption and value realisation.• Collaborate with internal and external stakeholders to plan, coordinate, and embed solutions including Jamf Pro, Jamf School, and Apple School Manager across tens of thousands of devices.• Build strategic, lasting relationships with education leaders, aligning support, training, and deployment plans to each organisation’s long-term goals.• Deliver Apple Mac Essentials, Apple Technical Training, Jamf QuickStart, and Jamf School QuickStart sessions to both education and commercial clients.• Conduct regular business reviews with key accounts, proactively identifying adoption gaps and expansion opportunities.• Act as the primary conduit between customers and internal teams, advocating for customer needs and feeding insights back to product and sales.

Liverpool John Moores University

Bachelor of Applied Science - BSc

Loughborough University

MA Ed PGCE in Physical Education

Derby College

BTEC National Diploma