Nathan Setterlund

About Nathan Setterlund

I’ve spent over two decades navigating the ever-evolving landscape of services leadership, where my focus has always been on empowering channel partners and vendors to thrive in complex professional engagements. Each chapter of my career has been a learning experience—whether it was building self-service solutions or leading diverse teams through managed services deployments. I’ve come to appreciate how collaboration and innovation are not just buzzwords but essential ingredients for success. Currently at Ingram Micro as the Director of Service Success I lead a talented cross-functional team dedicated to achieving our service goals through strategic planning and execution. It’s rewarding to see how our efforts translate into real results—like improving service efficiency, increasing customer satisfaction scores and driving year over year business growth. These accomplishments remind me why I love what I do: creating environments where both clients and team members thrive.Before this role, I spent nearly a decade at Ingram Micro Digital Transformation Solutions as a Senior Manager of Service Operations. There, I spearheaded projects that streamlined operations and fostered a culture of continuous improvement within our teams. My journey began at Rollouts where I wore many hats—from Project Manager to Director of Operations—each position shaping my understanding of what it takes to deliver exceptional service. Outside of work, I\'m passionate about family adventures in nature. Whether hiking local trails or adventuring in state or national parks, I find joy in outdoor connections. These experiences not only enrich family bonds but also inspire me to bring fresh perspectives into my work. Exploring the natural world together fuels my creativity and drives me to seek innovative solutions.If you’re interested in discussing how we can collaborate to enhance service delivery or if you’d like to share insights on industry trends, feel free to reach out via email at n••••••••@ingrammicro.com. I’m always eager to connect with fellow professionals who share a passion for operational excellence!Skills: Service Delivery Management | Project Management | Strategic Planning | Team Leadership | Customer Experience Enhancement

Experience

1. Director of Services Success Strategic Planning, Service Delivery Optimization, Team Leadership

   Ingram Micro

   Jan 2024 — Present · Greenville, SC, US

   In the position of Director of Services Success at Ingram Micro, the journey has been both challenging and rewarding. Leading a diverse team focused on operations and engineering has allowed for significant achievements. One major highlight was consolidating various business units into a cohesive service delivery organization within my first year. This initiative not only streamlined processes but also enhanced our effectiveness in key areas such as Cloud and Cyber Security. Through innovative Go-To-Market strategies developed in collaboration with market channels, growth was achieved significantly above industry trends. The excitement of driving these strategies while fostering a culture of teamwork makes every day fulfilling. Competencies include: Strategic Planning, Service Delivery Optimization, Team Leadership.

Education

• Winona State University

  BS, Public Administration & Political Science

  2000 — 2004