Nathan S.
Consumer Operations Leader @ Citizens Financial Group
- Role
- SVP, Delivery Group Leader (Consumer Banking Ops) at Citizens Financial Group, Inc
- Location
- Quincy, MA, US
- LinkedIn followers
- 500 followers
About Nathan S.
Responsible for strategic planning and delivery of operations technology solutions supporting multiple consumer banking product groups. I have over 15 years of experience in consumer banking credit lifecycle management, platform & program management and delivery, and business process improvement in both the financial services and manufacturing industries.Key strengths include team leadership and developing strategic roadmaps and success metrics resulting in millions in annual business benefits across several channels. My mission is to enable the best possible outcomes and experiences for our customers and stakeholders through continuous improvement and innovation.
Experience
SVP, Delivery Group Leader (Consumer Banking Ops)
Jan 2021 — Present · Boston, MA, US
Lead strategic change execution for banking operations organization supporting multiple product groups. Operational functions include consumer loan/deposit servicing and default management, agency management, strategy & analytics, accounting- Outcome & Experience focused- Responsible for setting delivery OKRs and facilitating cross-functional collaboration to meet quarterly targets- Adept in agile, lean, six sigma, product management methodologies and toolsets- Consistently deliver millions in annual business benefit across several channels- Program lead for replacement of Collections & Recovery system- Experience evaluating and implementing process discovery analytics to identify opportunities for process improvement and optimizing workforce management- Experience implementing RPA, intelligent workflow, OCR/ICR, and more to create digital end-to-end processes- Developed and deployed industry leading pilot leveraging advanced machine learning technology to optimize collections segmentation and treatment strategies- Experience with business process outsourcing for optimized operating efficiency- Support budget/forecast planning and tracking to set and meet expense reduction and performance improvement targets.
Education
Worcester Polytechnic Institute
B.S., Mechanical Engineering
2003 — 2007
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