Nathan Penn

About Nathan Penn

Recognized as a highly motivated, performance-driven professional with extensive…

Experience

1. Director Account Technology Strategist

   Microsoft

   Dec 2011 — Present

   Proven competency guiding customers to realize their full IT potential through accelerated adoption and productive use of Microsoft technologies. Ability to articulate technical challenges, solutions, and guidance to diverse audiences from a very technical developer to a business-focused C- level executive. Proactive oversight on the implementation and operation of large-scale on-premises and Microsoft cloud environments with a focus on: Microsoft Azure, Office 365, virtualization, directory services, cyber threat protection, detection, and response, network controls and architecture. Understand of the complexity of working on worldwide geographically disbursed massive mission-critical networks to ensure operational stability, and the importance of expedited service recovery in critical situations. Delivering timely and high-quality incident and issue resolution through cross-team collaboration focusing on root cause analysis, prevention, and knowledge transfer. Earning customer confidence, trust, and loyalty by eliciting meaningful requirements, as well as, pain-points and then driving customer-centric improvements as part of a One Microsoft Team. Presenter and panel member at Microsoft Security Summit, with several published TechNet articles and 2 published utilities.

Education

• Strayer University

  Bachelor of Science - BS, Information Technology

  2007 — 2010