Nathan Otis West
Support Engineer - Room Experience
- Role
- Support Engineer - Room Experience at CompuNet, Inc.
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Nathan Otis West
Experienced Specialist with a demonstrated history of working in the consumer electronics…
Experience
Support Engineer - Room Experience
Nov 2024 — Present · Meridian, ID, US
Act as the primary contact for SSW support inquiries that are routed from the Customer Support teamProvide excellent customer service by responding promptly and professionally to support cases submitted, working directly with customers to provide remote troubleshooting servicesManage multiple tickets simultaneously and keep information in tickets up to dateMaintain accurate records of issues, communication, and resolution in ticketing systemProvide after-hours support occasionally, as requiredEscalate tickets to engineers or management as necessary, providing follow up to drive issue resolution promptlyParticipate in regular reviews of the SSW support model for the business unit and for individual customers, as needed
Education
Allen Hancock College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
1995 — 1998
Chapman University
Single Subject Credential, Secondary Education and Teaching
2010 — 2011
California State University, Northridge
Bachelor of Arts - BA, Arts, Entertainment, and Media Management
2002
Skills
- Social Media
- Macos
- Healthcare
- Microsoft Office
- Sales
- Ios
- Teaching
- Coaching
- Sales Operations
- Customer Service
- Strategic Planning
- Team Building
- Social Networking
- Orthopedic
- Marketing
- Powerpoint
- Microsoft Word
- Public Speaking
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