Nathan Nguyen

Sr IT Operations Lead IT Manager Sr IT Specialist @Smile Brands Inc.

Contracted by Morris Technology Solutions to supervise service desk 1 and 2 teams, implementing strategies to alleviate the workload of the internal IT team.• Achieved a 93% reduction in SD2 incidents, decreasing from 1400 to 100 within two months, with our team handling 50% of the total workload.• Contract extended to onboarding repairs involving new hire accounts, hardware imaging, and email setup.• Requested system administrator duties to streamlineoperations and alleviate burdens on other departments, showcasing a commitment to operational efficiency and seamless workflow integration.