Nathan Jones

About Nathan Jones

Hi, I’m Nathan, a Customer Success Manager at Green Jeeva LLC, where I help global brands source high-quality raw ingredients for the F&B, nutraceutical, pharmaceutical, cosmetic, spice, and pet nutrition industries.With over 14 years of cross-industry experience, I’ve developed a passion for building strong client relationships, solving sourcing challenges, and creating value through collaboration. My role bridges global sales, procurement, and customer success — ensuring every client gets the right material, at the right time, with the right support.At Green Jeeva, I:Drive customer success through proactive communication and tailored solutionsCollaborate with Sales, QA/QC, R&D, Supply Chain, Finance, and Operations teamsSupport clients with samples, documentation, and forecast planningIdentify growth opportunities through cross-selling and account expansionBefore joining Green Jeeva, I worked with Tech Mahindra(Client - Amazon), AuroIN, Ridik Grad, EvA, and Kherwadi Social Welfare Association, Trustline Securities, gaining solid experience in business development, marketing, operations, and client management.I believe that long-term success comes from genuine partnerships, listening, adapting, and delivering beyond expectations.Always open to meaningful conversations around global sourcing, customer success, and ingredient innovation.

Experience

1. Customer Success Manager

   Green Jeeva LLC

   Sep 2021 — Present · US

   Build Client Relationships: Act as the main contact for key clients. Understand their needs and offer tailored solutions.Client Onboarding: Ensure smooth onboarding and integration of products and services.Account Oversight: Monitor client accounts, review satisfaction regularly, and identify growth opportunities.Issue Resolution: Handle client concerns, working with internal teams to resolve issues quickly.Product Guidance: Advise clients on the best ingredient choices from Green Jeeva’s offerings.Gather Feedback: Collect client feedback to improve services and products.Team Collaboration: Coordinate with sales, marketing, and product teams to align on client goals.Reporting: Keep detailed records and share updates with management.

Education

• United School of Business Management

  Master of Business Administration (MBA), Marketing & Finance

  2009 — 2011