Nathan Hughes
- Role
- Senior Manager Hrcc at Hilton
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Nathan Hughes
Customer Care and Strategic Sourcing Manager with 20+ years of experience across all…
Experience
Senior Manager Hrcc
Jan 2023 — Present
Manage call center captive team of approximately 150 team members supporting Hilton Honors Diamond guests. Oversee all Diamond and Honors strategy across Hilton’s global Care organization. Work closely with 3rd party partner teams to calibrate and determine appropriate tactical approaches to meet the needs of Hilton Honors guests. Work closely with Hilton Honors team to drive customer acquisition, strategic and HRCC tactical planning.
Skills
- Product Management
- Contract Negotiation
- Cross-Functional Team Leadership
- Customer Service
- Vendor Management
- Business Development
- E-Commerce
- Outsourcing
- Budgets
- Pmp
- Call Centers
- Program Management
- Strategic Partnerships
- Operations Management
- Contact Centers
- Management
- Project Planning
- Business Strategy
- Business Process Improvement
- Strategic Planning
- Business Process
- Forecasting
- Training
- Analysis
- Call Center
- Customer Relationship Management (Crm)
- Customer Experience
- Strategy
- Team Leadership
- Crm
- Process Improvement
- Business Process Outsourcing (Bpo)
- Project Management
- Change Management
- Bpo
- Leadership
- Team Management
- Business Analysis
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