Nathan Hoot

About Nathan Hoot

Innovative healthcare technology leader with proven success in driving IT product strategy, digital transformation, and enterprise delivery. Skilled at aligning technology to business needs, influencing executive decision-making, and delivering scalable, differentiated solutions. Recognized for building high-performing teams, shaping organizational culture, and leading critical change to enhance customer experience and business outcomes.

Experience

1. Director, Business and Operations Strategy Realization

   Highmark

   Jan 2022 — Present · Pittsburgh, PA, US

   Provide product vision and strategic leadership for Contact Center modernization initiatives across people, process and technology. Deploy IT capabilities with business needs to enhance member experience and reduce administrative cost. Responsible for defining and executing the IT product roadmap, overseeing delivery through the PMO, and serving as a trusted liaison between business stakeholders and technology teams to ensure measurable outcomes. Accountable for the overall customer service strategy and oversight of global operations.

Education

• West Virginia University

  Bachelor of Business Administration (BBA), Finance

  2003 — 2007

• Point Park University

  Master of Business Administration (MBA), Management

  2012 — 2013

Skills

• Payment Systems
• Finance
• Transition Management
• Credit
• Commercial Banking
• Payments
• Banking
• Customer Service
• Change Management
• Banking Regulation
• Management
• Project Management
• Electronic Payments
• Financial Services
• Business Analysis
• New Business Development
• Global Sourcing
• Financial Reporting
• Relationship Management
• Operations Management
• Basel Iii
• Product Management
• Retail Banking
• Financial Regulation
• Financial Analysis
• Call Centers
• Leadership
• Process Improvement
• Microsoft Excel
• Debit Cards
• Cash Management
• Vendor Management