Nathan Hoff

About Nathan Hoff

Transformation leader bridging automation, data, and operations at scale across telecom and enterprise environments. Drives measurable impact by connecting strategy to execution—designing solutions that improve efficiency, enable better decisions, and modernize how work gets done. Leads end-to-end initiatives spanning process design, automation, analytics, and system implementation. Known for turning complex, ambiguous problems into structured, scalable solutions using business intelligence, data integration, and modern platforms. Combines hands-on technical depth with program leadership—aligning stakeholders, defining requirements, and delivering results in fast-paced environments with competing priorities.

Experience

1. Technology Solutions Manager

   T-Mobile

   May 2025 — Present · Bellevue, WA, US

   Part of a new team driving transformation of customer-facing operations by shifting from exploratory AI to a hybrid with practical, scalable automation. Helped define and implement strategies focused on automating repetitive work to enable higher-value, “human-in-the-loop” activities and improve operational efficiency across cross-functional teams.Led process analysis to identify automation opportunities, define solution approaches, and align resources for execution. Partnered across business, technology, and finance to deliver scalable solutions. Played a key role in building the team through interviewing and hiring.Key Contributions:• Automation Strategy & Execution: Drove automation initiatives across operational processes, improving efficiency, consistency, and scalability • Cloud Automation Migration: Led migration from legacy on-prem automation to a centralized Azure DevOps–based platform, improving reliability and eliminating infrastructure dependencies • Executive AI Solution (Store Format Rollout): Built a domain-specific GPT solution for senior executives to support retail store format rollout planning & execution; leveraged structured instruction sets and curated datasets to deliver consistent, high-quality outputs • Org Chart Automation: Developed a scalable, data-driven org chart solution supporting large retail and operations teams, replacing manual PowerPoint processes • Workforce Planning Automation: Led automation scoping for workforce/labor modeling, defining feasibility, approach, and required resources • Enterprise Data Platform Enablement: Established a self-service model for dedicated capacity within Microsoft Fabric, standardizing usage and governance • Operational Infrastructure: Built and operationalized a centralized, data-driven project management system enabling execution visibility, prioritization, and cross-team coordination at scale

Education

• Central Washington University

  Bachelor of Science (B.S.), Business Administration and Management, General

  2000 — 2002

Skills

• Software Development Life Cycle (Sdlc)
• Business Process
• Vendor Management
• Sql
• Etl
• Enterprise Software
• Sharepoint
• Microsoft Sql Server
• Strategy
• Requirements Analysis
• Cloud Computing
• Project Implementation
• Business Intelligence
• Sdlc
• Solution Architecture
• Project Planning
• Integration
• Business Process Improvement
• Project Management
• Product Management
• Software Project Management
• Data Warehousing
• Professional Services
• Program Management
• Business Analysis
• IT Strategy