Nathan Heald

Ai Deployment & Adoption Manager, Global @Capgemini

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Ai Deployment & Adoption Manager, Global @Capgemini

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Transforming the way we work and deliver services at Capgemini Cloud Infrastructure Services by driving our product and project managers to deliver on our vision of AI-powered managed services- Development of program governance & strategy to accelerate value realisation- Driving hybrid frameworks to support accelerated deployment- Leading process architecture & digitalised tooling to accelerate deployment, reporting and decision making.Educating our business to utilise the technologies available to them to maximise the usage, benefit and value of our products.Organisational Change Management | Product Enablement | AI Adoption | Agile | Value Realisation

EDUCATION

2006 — 2011

Bury Grammar School for Boys

GCSE

2011 — 2013

Bury College

Level 3 Extended Diploma, Business Studies

SKILLS

Active DirectoryHardwareProblem SolvingItilIT Relationship ManagementOperating SystemsMicrosoft OfficeIT Service ManagementService-Level Agreements (Sla)NetworkingTeamworkService OperationFoundation CertifiedV3 FoundationInterpersonal SkillsSystem AdministrationCustomer-Focused ServiceMicrosoft PowerpointComputer HardwareWindows 7Major Incident ManagementWindows XpCommunicationManagementTime ManagementCustomer RelationsGlobal Service ManagementComputingMicrosoft ExcelPowerpointLean ThinkingBusiness StrategyTroubleshootingReportingMicrosoft ExchangeCustomer ServiceMicrosoft WordEmployee LoyaltyIncident ManagementTechnical Support

ABOUT NATHAN HEALD

Enabling Capgemini\'s flagship global operations transformation initiative by driving deployment and adoption of in-house AI products, best practice and services to our client base, resulting in improved end user experience, cost reduction and increased productivity.Transforming the way we work and deliver services at Capgemini Cloud Infrastructure Services by driving our product and project managers to deliver on our vision of AI-powered managed services.I’ve spent the last decade working in technology and operations, usually brought in when projects/processes are messy or a new function needs to be built from scratch. My focus is always the same, embedding structure and frameworks that allow multi-disciplinary and cross-functional teams to do what they need to without getting bogged down with governance and administrative hurdles.Passionate about creating community and connecting people to remove friction and enable change.AI Adoption | Business Change | Digital Enablement | People Coaching

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Nathan Heald — Ai Deployment & Adoption Manager, Global at Capgemini in Manchester, GB | Unifers