Nathan Fouarge

Experience

1. Vice President of Strategic Solutions

   Novabackup

   Mar 2005 — Present · CA

   Responsible for the technical operations of NovaStor\'s North American head quarters and for the product direction of NovaStor\'s SMB line of products that are developed in the North American head quarters.Director of Products:Oversee Engineering, QA, IT, and Technical Support. Work with management, Product Manager, and customer feedback to put together a technical road-map for upcoming software releases. In charge of IT from what is held in the cloud, what software is used in house, and what hardware is used in house. Final support escalation path for SMB and Enterprise class products. Hands on presales and post sales support for NovaStor\'s large customers.Professional Services lead-Hands on presales and escalation support. Worked with engineering and QA to make sure that customer feedback was taken into account.Quality Assurance Manager-Hands on with defining how QA worked in NovaStor and determined whether or not software releases were able to be released. Implemented Silk Test UI test automation, and completed Silk Test certification.Technical Support Manager-Managed the in house Technical Support team that handled end user and enterprise class customers. Hands on and dealt with escalated cases and overflow.Technical Support Specialist-Specialized in presales and top tier support for NovaNET-WEB online backup software for MSPs, Service Providers, and Private and Public cloud providers.

Skills

• Enterprise Software
• Software as a Service (Saas)
• Web Development
• Crm
• San
• Go-to-Market Strategy
• Professional Services
• Business Alliances
• Channel
• Saas
• Storage Virtualization
• Backup Solutions
• Storage Area Networks
• Storage
• Channel Partners
• Solution Selling
• Virtualization
• Cloud Computing
• Linux
• Strategic Partnerships
• Managed Services
• Lead Generation
• SEO
• Product Management
• Operating Systems