Nathan Drummond
Solution Finder < Visual Creative < Facilitator < Analyst - Let\'s Connect!
- Role
- Cec Operations Support Manager at T-Mobile
- Location
- Wichita, KS, US
- LinkedIn followers
- 500 followers
About Nathan Drummond
In the last 12 years, I’ve worked in the telecommunications industry testing my skills and determination with over 6 different permanent roles, a handful of interim roles, and over 8 awards for excellence. A self-motivator who thrives in completing a project, solution finder, persevering, one who can lead or fill the missing piece in your team. In my most recent roles, Sr. Analyst & CEC Operations Support Manager, I’ve developed skills to allow myself to be an efficient analyst via data mining and interpreting data, along with ensuring execution excellence of company initiatives to a call center of 500+ employees. In 2020, I completed my Bachelor of Arts in Operations Management and Analysis.
Experience
Cec Operations Support Manager
Aug 2022 — Present · Wichita, KS, US
Subject matter expert in national, regional, and local business processes, policies, services & products.Responsible for efficient & timely communication of national and regional directives to site leadership and frontline employees.Effectively partner with cross functional teams to create win-win strategies for company initiatives.Ability to solve complex issues using a wide variety of mediums.
Education
Ashford University
Bachelor of Arts - BA, Operation Management and Analysis
2017 — 2020
Hutchinson Community College
Associate of Arts and Sciences - AAS, Computer Hardware Software Support
2007 — 2009
Skills
- Computer Maintenance
- Leadership
- Telecommunications
- Facilitation
- Sales Process
- Management
- Pc Building
- Facilitators
- Computer Repair
- Wireless Networking
- Home Networking
- Team Management
- Call Centers
- Microsoft Excel
- Employee Training
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