Nathan Dcruz

About Nathan Dcruz

Seasoned Professional with extensive experience in Operations & Stakeholder Management, Vendor Management, Recruitment / Staffing, Employee Relations, Negotiations and Team Management in Banking, Financial Services and IT, BPO/KPO industries. • Specializing in operations management, contract negotiation, vendor relations, and process improvement. • Collaborate effectively with cross-functional teams and manage high-level relationships with vendors. • Negotiate vendor contracts valued at $5-$10M and ensure vendor compliance with contractual terms and obligations. • Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Experience

1. AVP - Vendor Management Staffing, Operations & Business Management

   JPMorganChase

   Jan 2024 — Present

   The major responsibilities includes Contractual Staffing / Hiring, fostering and managing relationships between organisations and suppliers to ensure mutual growth and value delivery.• Looking after the contractual hiring (Project Manager, Product Analyst, Developer, QA etc). Connect with Business Heads/ Delivery/Managers to understand the business/project needs and distribute the requirements among the vendors based on urgency, rates and skills availability.• Responsible for discussing the business needs with the finance and raise a budget approval request to get the same approved from different level of business leaders / CFO’s on the internal systems.• Ensure all the vendors and their resource are adhering to the monthly timesheet process (JIRA/W2W) and get the invoices validated and approve monthly for finance team.• Weekly / Biweekly / monthly calls with internal stakeholders to review the contractor performance, challenges and obstacles in delivery of a project and solutions, options to mitigate the business risk.• Training the vendors & stakeholders on the different process & systems, e.g. Supplier / FTC on & off boarding, budget, mandatory trainings, timesheet etc.• Work closely with Legal Department on Vendors MSA, SOW and other contractual documents to amend the terms and conditions periodically and also ensured the contracts are terminated or amendments as per the business needs.• Measuring, monitoring and reporting on Stakeholders satisfaction and vendor performance and implementing continuous improvement strategies.• Coordinated in third party audits and manage the remediation of third-party audit findings and management responses.• Identify improvement areas internally as well as perform closely with all internal stakeholders. Analysing and review vendor performance quarterly to ensure deliverables are met and no impact on business and monitor the performance to ensure delivery in line with contractual obligations and performance metrics.

Education

• St Vincent's College

  Bachelors

  2003 — 2008

• NCA (National Childrens Acedmy)

  SSC

  1993 — 2003