Nathan Crissinger
Platoon Sergeant Healthcare Specialist 68w @U.S. Army Reserve Medical Corps
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WORK HISTORY
Platoon Sergeant Healthcare Specialist 68w @U.S. Army Reserve Medical Corps
Blacklick, OH, US
Platoon Sergeant serving 55 Soldiers • Non-Commissioned Officer in Charge (NCOIC) of the 311th Field Hospital Emergency Room Dept. Overseeing 32 Emergency Room Personnel• NCOIC of the 311th Field Hospital Power and Generator Team• Lead Soldiers through the construction, operation, and movement of the 311th Field Hospital through training exercises in preparation of real-world humanitarian and combat missions across the globe.• Establishes training schedule and procures resources to meet mission and training objectives• Responsible for Soldiers medical and administrative metrics are satisfactory for deployment • Responsible for ensuring Soldiers meet and follow all Army regulation• Responsible for taking administrative action for punitive and congratulatory/awards for Soldiers • Advocate for and Mentor Junior Soldiers in their career development. • Train and develop Soldiers and future leaders
EDUCATION
The Ohio State University
Minor, Neuroscience
The Ohio State University
Bachelor's degree, Pre-Medicine/Pre-Medical Studies
ABOUT NATHAN CRISSINGER
Financial services leader with 10+ years of experience leading teams across sales, service, and military organizations. Proven ability to build high-performing, member-centric teams, drive customer experience, associate engagement, as well as execute multi-year operations strategies, seek opportunities for operational efficiency, and lead complex cross-functional initiatives in large, matrixed environments spanning multiple domains. Enthusiastic early adopter and power user of AI tools in both professional and personal contexts, with hands-on experience designing and refining AI agents, prompts, and context frameworks to solve real business problems. Lead multiple initiatives across ISS to promote AI adoption, coach associates and leaders on practical AI use cases, and ensure AI solutions are implemented in a way that supports quality, controls, and operational readiness.Demonstrated success in LEAN / continuous improvement, technology and automation integration (Genesys Cloud, IVR/Natural Language, AI tools, Salesforce reporting, Power BI, Power Automate), and associate development and training. Skilled at representing operations in product, technology, and enterprise projects, translating strategy into execution while managing risk, controls, and change across multiple stakeholders and channels.Leadership & Impact Highlights Customer Experience & Operational Excellence: Led multiple technology and process-change efforts (Genesys Cloud / IVR, Web-Based Life Illustrator, AI tools) to reduce friction, improve handle times, and enhance member and financial professional experiences.Associate Development & Training: Designed and facilitated multiple structured development programs and training series for junior associates, strengthening technical capabilities, sales readiness, and developing a piepline of future Sales talent.Continuous Improvement & LEAN: Served as LEAN Champion and Six Sigma–certified leader driving standard work, waste reduction, cost avoidance and data-informed process changes across sales and service workflows.Enterprise & Segment-Level Strategy Execution: Department representation at Leadership Roundtable discussions, AI pilots, technology rollouts, directly influencing service strategy, data and analytics usage, and operations design.Large-Scale Leadership & Risk Management: Led teams in both corporate and military environments, accountable for readiness, performance, and risk for teams and departments ranging from 15 Associates to 500 Soldiers, demonstrating ability to scale leadership to large organizations and scope.
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