Nathan Coulombe
Lead Operations Engineer at Trusted Tech Team
- Role
- Lead Operations Engineer at TrustedTech
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Nathan Coulombe
Experienced Solutions Architect with a demonstrated history of working in the information technology and services industry. Skilled in Enterprise Content Management, Business Process Automation, and Software Integration. Strong engineering professional with a Bachelor of Science focused in Computer Science; Information Systems Concentration from University of La Verne.
Experience
Lead Operations Engineer
May 2025 — Present · Irvine, CA, US
Lead frontline response and triage for all incoming operations tickets, ensuring urgent issues are addressed quickly while coordinating broader efforts across departments.Delegate complex or longer-term initiatives to specialized teams (Salesforce, Analytics, Technical Operations) and maintain oversight to ensure timely execution and alignment with business goals.Serve as the primary point of coordination between Operations and cross-functional business units including Sales, Marketing, and Service Delivery, helping translate business needs into actionable technical solutions.Act as the connective tissue across internal systems and teams, ensuring operational workflows are efficient, scalable, and well-documented.Independently scoped, implemented, tested, and led training for the successful migration from multiple legacy ticketing platforms into a unified Jira system — streamlining internal processes and improving team accountability and visibility.
Education
University of La Verne
Bachelor of Science, Computer Science; Information Systems Concentration
2011 — 2013
UC Santa Barbara
BS, Computer Science
2008 — 2009
Fullerton College
BS, Computer Science
2010 — 2010
Valencia High School
HS Diploma
2004 — 2008
Orange Coast College
BS, Computer Science
2010 — 2010
Skills
- Workflow Management
- Html
- Business Process Automation
- Servers
- Data Entry
- Android
- Python
- Content Management
- IT Solutions
- Leadership
- Networking
- Php
- Microsoft Exchange
- C#
- Technology Integration
- Sql
- Linux
- Computer Hardware
- Managed Services
- Active Directory
- Document Management
- Windows Server
- Ios
- Java
- Project Management
- Cloud Computing
- Windows
- Print Management
- Network Security
- Process Automation
- Os X
- SEO
- Technical Support
- Microsoft Office
- Document Capture
- Linux Server
- Multi Tasking
- Managed Print Services
- Customer Service
- Security
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