Nathan Codd
Service Design and Transition Architect (Sdta) @Bell
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WORK HISTORY
Service Design and Transition Architect (Sdta) @Bell
Calgary, AB, CA
Responsible for ensuring the successful delivery of complex custom solutions within various CSAP projects and programs.• Serve as a subject matter expert, bridging the gap between presales and post-sales delivery.• Support internal and external operational requirements, address solution gaps, and validate requirements against project roadmaps.• Collaborate closely with cross-functional teams, including presales, delivery, and finance, to ensure smooth implementation and achieve project goals.• Key Responsibilities:o Presales: Define solutions, validate proposals, provide input for the Custom Deal Template (CDT), present customizations, obtain assessments, secure solution approvals, review costs, and facilitate project hand-off to the CSAP project manager.o Delivery: Obtain a deep understanding of the intended solution, facilitate its delivery including changes to people, process, and tools, develop and present the Integrated Conceptual Solution (ICS), partner with the CSAP Project Manager to prioritize deliverables, identify solution gaps, support solution clarification during status calls, lead solution and Acceptance Test Plan/Acceptance Test Results (ATP/ATR) workshops, and work with impacted teams to clear roadblocks for successful project delivery.
EDUCATION
International Correspondence Schools
Computer Graphic Artist
SKILLS
ABOUT NATHAN CODD
I bring over 22 years of experience in the telecommunications industry, specializing in Business Analysis for the past 15 years. My journey started in 2001, and I have progressively moved into roles with more responsibilities, finally establishing my own consulting firm.My diverse portfolio spans from working directly under the VP of Customer Care at Shaw Communications to managing one of Bell Canada’s largest projects with $800 million in profit. I\'ve had the privilege of holding various portfolios, including: Unified Desktop (A consolidated toolset for frontline teams) Commissions and Incentives Revenue Assurance Financial Security & PCI-DSS Compliance Enterprise Provisioning Systems across multiple services Disaster Recovery & Mitigation StrategiesRecent Accomplishments: Spearheading a team for the Government of Alberta\'s network migration to a new carrier, focusing on order entry, new product development, provisioning systems, and network service assurance. Managing a high-response service desk that meets inquiries within a minute, using Salesforce and Omni-channel. Leading data integration efforts, particularly billing transitions and system migrations.I thrive on challenges and always seek opportunities to apply my analytical and leadership skills to contribute to organizational success. Open to new opportunities to bring my unique blend of skills and experience to forward-thinking companies.
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