Nathan Badders

Experience

1. Account Management Lead

   Prahsys

   Jan 2025 — Present · The Woodlands, TX, US

   Oversee customer and prospect-facing activities, ensuring smooth onboarding, implementation, and post-implementation success- Manage customer relationships to drive satisfaction, retention, and growth- Take ownership of customer issues, proactively solving problems and delivering tailored solutions to keep clients happy and engaged- Partner with internal teams to move quickly and deliver innovative solutions that meet customer needs and exceed expectations- Support implementation processes for new merchants, ensuring they are set up for success with Prahsys\'s payment processing and technology solutions- Collaborate with executive and product teams to gather feedback and improve customer experience- Own the relationship with key accounts, spotting opportunities for growth and driving strategic initiatives that expand our impact- Be the voice of the customer within the company, constantly looking for ways to enhance our offerings based on real-world insights- Serve as a trusted expert and consultant on Prahsys’s payments and value-added services, advising clients on how to strategically implement and leverage these solutions- Leverage data to track and optimize customer success, providing key insights that shape the company’s future direction.

Education

• Baylor University

  Bachelor's degree, Business/Corporate Communications

  2017 — 2021