Nathan B.

About Nathan B.

HIGHLY ACCOMPLISHED, PERFORMANCE FOCUSED retail management professional with 15+ years of progressive career growth with a collaborative managerial approach. Exhibits astute operational leadership and fosters a supportive teamwork culture. Demonstrated ability to develop short-term and long-term strategies to ensure increased profitability and market share growth. Highly organized with a strong background in retail, sales, and customer service. AREAS OF EXPERTISE: Operations Management Team Coaching Recruiting & Training Merchandising Budgeting & Forecasting Photoshop Sales Generation Supply Chain/Logistics Asset Protection

Experience

1. Store Team Leader

   Whole Foods Market

   Sep 2009 — Present

   SELECT ACHIEVEMENTS- Managed a team that mentored 24 team members into leadership positions in the first year Spearheaded operations at Upper West Side Store in 2012 leading to financial improvements: sales +$5.36 million; margin improvement of +74 bps, labor – 18bps as % of store sales; net income +$2.13 million Led the recruiting and hiring of the team and established a best practice hiring process Optimized the customer experience and hospitality levels through rewarding exemplary behaviors and coaching opportunities; coordinated resolutions to customer concerns restoring brand loyalty Consistently strive to attain and exceed maximum profits, sales, return on investment, market share, guest goodwill and team member satisfaction Maintained expense control with labor, purchases, margin, expenses, budgets, repair and maintenance

Education

• Johnson & Wales University

  A.A.S., Culinary Arts