Nathalie Hall

About Nathalie Hall

Results-oriented Customer Success SaaS professional problem solver, adviser, customer relationship manager, subject matter expert & product master. Remote work maximizer. Progressive experience in design, advertising, instructional design, education, and Customer Success. Passionate and hardworking professional self-taught in Salesforce CRM and 50+ edtech tools with Scrum Master Cert. Ability to analyze meaningful key performance indicators and metrics, conduct thorough needs analyses, and determine solutions to enhance business outcomes. Enthusiastic achiever with experience in creative problem-solving, communicating with diverse stakeholders from all levels, and working collaboratively and autonomously. CORE COMPETENCIES AND ACHIEVEMENTS SaaS Customer Success - Help customers find value in a software product to achieve their business outcomes. Systems Utilization and Technology Skills - Highly skilled in Microsoft Office365, Excel, Word, PowerPoint, Teams, Presentation Design, Adobe Creative Cloud, Photoshop, Illustrator, InDesign, Asana, Mural, Salesforce, Periscope, Calendly, Slack, Tableau, Gainsight. Learning Management Systems - Successful use of multiple LMSs to create original course content: Schoology, Whipple Hill, PLATO Courseware, OBA, and Canvas. Live, Blended, and Remote Teaching and Learning - Restructured 7 courses from in-person to online learning during Covid-19 for learners in grades 7-12. Leveraged Canvas LMS, Zoom, Padlet, Quizizz, Teams, & Office365 to create engaging synchronous and asynchronous virtual content. International Educator - Managed and taught inclusive online classes to learners in China, Japan, & Vietnam; in-person in Amsterdam. Created and delivered training presentations about “Design for Educators” and Design Thinking to audiences of 100+. Salesforce - Trailhead Mountaineer. Working to earn Superbadges. Advertising and Art Direction - Created advertising for American Express and Verizon Wireless including print, outdoor, online, events, promotions, & branding at McCann Erickson and Momentum. Freelance Graphic Designer - Focused on branding, visual identity, logos, and print design. Winner of Multiple Awards and Honors - Selected to speak at the National Art Education Association conferences in TX (2013) and NY (2012). Pratt Circle Award - highest academic honors. Featured in The New York Times for creating a redesign of a voting ballot for NY State. (Portfolio)

Experience

1. Customer Success Manager

   Coursedog

   Aug 2025 — Present

   Partner with 50+ higher education institutions to translate Coursedog into real operational impact driving >97% renewal rates, accelerating time-to-value, and ensuring academic operations improvements that support enrollment, retention, and student success. Work with academic and registrar teams to streamline complex processes reducing manual workload by 20-40%, improving cross-campus visibility, and aligning Coursedog configurations to institutional goals. Help institutions maximize value across Coursedog’s product solutions: Scheduling, Curriculum, Catalog, Events, and more with the objective of driving adoption, efficiency, and long-term partnership growth.

Education

• Pratt Institute

  Master of Science - MS

• Fordham University

  Bachelor of Arts - BA

Skills

• Mac Os
• Blogging
• Visual Arts
• Itunesu
• Google Technologies
• Creative Problem Solving
• Advertising
• Wix
• Adobe Creative Suite
• Art
• Digital Art
• Educational Technology
• Graphic Design
• Typography
• Mac
• Curriculum Development
• Indesign
• Fine Art
• Intaglio Printmaking
• Curriculum Design
• Jewelry Design
• Weebly
• Art Direction
• Contemporary Art
• Art History
• Teaching
• Art Education
• Mixed Media
• Whipple Hill Technology
• Photoshop
• Classroom Management
• Ipad
• Drawing