Nathalia de Castro
Product Operations Manager @ LinkedIn | Industrial Engineering
- Role
- Product Operations Manager at Linkedin
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Nathalia de Castro
As a Product Operations Manager at LinkedIn, I leverage my engineering background and skills in data analytics and SQL to optimize the product operations and feature supportability. I work with cross-functional teams to identify and resolve operational issues, implement best practices, and improve user experience and satisfaction.I graduated from Georgia Institute of Technology with a Bachelor of Science in Industrial Engineering, focusing on supply chain and global development. I also studied informatics and industrial engineering at Universidad Carlos de Madrid, where I gained exposure to different cultures and perspectives. I am passionate about using technology and innovation to solve complex problems and create positive impact.
Experience
Product Operations Manager
Apr 2024 — Present · New York, NY, US
Voice of Customer analysis adding 22 product improvement features to the roadmap, reducing over 2k cases/quarter• Implemented AI categorization, summarization, and trend analysis to case volume, increasing accuracy by 11% across Talent Org• Managed cross functional partnerships, ensuring support readiness, go to market operations and support, pre and post ramp analysis
Education
North Gwinnett High School
High School Degree
2010 — 2015
Georgia Institute of Technology
Bachelor of Science in Industrial Engineering, Engineering
2015 — 2019
Universidad Carlos III de Madrid
Informatics and Industrial Engineering
2017 — 2017
Skills
- Project Management
- Time Management
- Phython
- Leadership
- Computer Science
- Html
- Java
- Analysis
- Javascript
- Microsoft Office
- Foreign Languages
- Spanish
- Portuguese
- Communication
- Microsoft Excel
- Wordpress
- Oracle Sql Developer
- Nds
- Sql
- Optimization
- Python
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