Natesha Cooper

About Natesha Cooper

Hi Natesha here!An dedicated and accomplished Human Resource professional.Currently I am working as HR Workforce Services Supervisor. Before that I have also been Human Resources Partner, Workers Compensation Claims Adjuster, and Sales Associate. I have utilized my experience, education and passion for my work to deliver workplace solutions. I have over 13+ years of administrative, human resources, customer service and learning and development experience with demonstrated ability to administer programs, manage organizational projects, drive innovation to transform new thinking ideas into actionable process improvements and training programs ensuring a fantastic employee experience that is engaging meaningful and practical to achieve desired business outcomes.Adept in educating teams and strategic planning. I am self-motivated to exceed expectations in operational standard and financial goals and feel that my hard skills and behavioral strengths are a firm match for the challenges.Organized and detail-oriented HR Workforce Services Supervisor ensuring smooth operations. Have the ability to work effectively in a fast-paced environment with minimum supervision while maintaining emphasis on the highest quality of customer service. Able to make decisions independently and quickly with minimal escalations.I am an enthusiastic, diligent, and highly responsible person. It\'s important to me to build long-term relationships with my clients, training and developing skills of my team and help them to work in an effective way to achieve targets. I give special attention to each project and try my best to fulfill the requirements. Excellent time management skills allow me to priorities work and quick problem-solving resolutions through my creativity, imagination and especially observations aid me in discovering interesting hence effective ways to deal with situations successfully in my daily life.

Experience

1. HR Shared Services Supervisor

   Apple

   Jan 2022 — Present · Raleigh, NC, US

   Oversee day-to-day operations of Apple internal support for all HR related inquires and escalations • Uses detailed analytical methods to identify, evaluate performance and development of specialist to drive operational excellence and the best employee experience• Works independently to resource and staff accordingly • Facilitate coaching, case debriefs, and provide feedback to improve KPIs• Developed and delivered briefings and staff reports to managers on the status of the team and business • Conducts annual performance reviews to assess employee development and organizational alignment. • Managed daily schedules to optimize team efficiency and resource allocation • Fosters strong partner relations to enhance coloration and business outcomes • Manages and upholds business service level agreements (SLAs) across all departments • Performed weekly quality audits to ensure adherence to standards and continuous improvements • Acts as a liaison between employee and management fostering open communication and trust

Education

• University of North Carolina at Greensboro

  Bachelor of Science, Business Administration; Business Studies

  2009 — 2013