Nathan Wilder
Innovation Lab | Data Science | ML Engineering | AI Engineering
- Role
- Senior Data Scientist at HealthEquity
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
Experience
Senior Data Scientist
Feb 2024 — Present
Deployed an AI agent system to summarize call transcripts and classify their intents; reducing average handle times by 30 seconds and saving an estimated 600k annually. Used an LLM-as-Judge to score summaries, and human-in-the-loop to evaluate intent accuracy- Deployed a financial forecasting and propensity model that customize 3.5M customers’ emails- Reduced production AI pipeline runtime from 8+ hours to 1 hour via improved pipeline design and parallelization- Deployed next best action system fueled by a contextual bandit that modifies partners’ login experience dynamically- Built contribution behavior clusters on top of contrastive learning encoder NN embeddings. Also used the same encoder for contribution behavior change detection. All of which are vital to understanding business health, forecast revenue, inform timely marketing interactions, etc - FastMCP, FastAPI, Tensorflow, Pyspark, Sklearn, Numpy, Scipy, Xgboost, AzureOpenAI, Deepeval, CausalML
Education
University of Utah - David Eccles School of Business
Graduate Certificate, Business Analytics
Salt Lake Community College
Associates degree, General Studies
2012 — 2015
University of Utah - David Eccles School of Business
Bachelors degree, Finance, cum laude
2016 — 2019
University of Utah - David Eccles School of Business
Master of Science - MS, Finance
2019 — 2021
Riverton High School
High School Diploma
2006 — 2009
Skills
- Team Leadership
- Teamwork
- Teaching
- Exercise
- Customer Service
- Sales
- Time Management
- Management
- Public Speaking
- Microsoft Excel
- Account Management
- Leadership
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