Nate Goss

About Nate Goss

Over 15 years experience with facets of HCID work. In-depth knowledge of information…

Experience

1. Ux Design and Strategy

   HP

   Oct 2022 — Present · Portland, OR, US

   Spearheaded UX strategy and design for the consolidation of HP software support functionality into a unified multi-platform app experience, resulting in a 3% reduction in user-initiated support callsand chats through enhanced self-help resources, diagnostics, and in- context support messaging.Mentored and trained 4 junior designers in user-centered design principles, design thinking methodologies, and Figma best practices, fostering a culture of design excellence and innovation.Collaborated with Product Management and Development to streamline processes and Figma documentation, improving cross-functional understanding of design/development workflows andfacilitating efficient content implementation.Developed scalable information architectures, interaction patterns, and workflow optimizations across multiple OS/platforms to simplify business partner integration and enhance user experience.

Education

• Indiana University Bloomington

  MS, Human Computer Interaction Design

• Indiana University Bloomington

  BS, Informatics (IT Cognate, Minor in Business)

  1999 — 2003

Skills

• User Interface
• Cms
• User Experience Design
• Digital Strategy
• Contextual Inquiry
• Human Computer Interaction
• Creative Direction
• User Experience
• Human-Computer Interaction
• Usability
• User Research
• Mobile Design
• Wireframes
• Art Direction
• User Interface Design
• Web Applications
• Persona
• User-Centered Design
• Usability Testing
• Wireframing
• Site Maps
• Interaction Design
• Information Design
• Web Design
• Information Architecture