Nate Fry
Senior Director, Customer Support & Experience Operations | Ex-Roblox, Apple, Valve, Fanatics, Founder
- Role
- Senior Director, Customer Support & Experience at Plunge
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Nate Fry
Equal parts Strategist, Builder, and Operator, my track record lies in architecting scalable, high-impact customer support and Trust & Safety ecosystems across global, multi-thousand-person teams that shift the needle on both customer and business outcomes. From delivering significant efficiency gains and marked improvements in satisfaction, to standing up new support flows and rolling out advanced CX programs, I deliver material change at scale.At the forefront of customer-facing and internal agentic workflows, I design and deploy AI-assisted tooling from context-aware chatbots to automated escalation pipelines that empower teams and elevate experiences. My passion is inventing the next generation of support: building resilient Trust & Safety frameworks in emerging regions, embedding automation deep into daily ops, and forging seamless partnerships across Product, Engineering, and Analytics.If you’re looking to redefine what great customer support and Trust & Safety look like in a hyper-growth environment, let’s connect and explore where strategy, build, and execution intersect.
Experience
Senior Director, Customer Support & Experience
Dec 2025 — Present · Roseville, CA, US
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.