Nate Flahive
Insurance Enthusiast | Underwriting Transformation
- Role
- Senior Customer Success Manager at Federato
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Nate Flahive
Senior Customer Success leader with deep insurance domain expertise and a proven track record driving enterprise revenue growth, product adoption, and technical implementation within high-growth Insurtech environments. First CS hire at Federato, supporting scale from Series A to Series D while growing the company’s flagship customer from $60K ARR to $3.5M and co-negotiating a $10M, 3-year agreement. Experienced in leading complex underwriting platform implementations across eleven commercial P&C lines, partnering with Product and Engineering to shape roadmap strategy, and serving as a Product SME aligning customer needs with product development. Known for building trusted C-suite relationships, accelerating adoption, and creating scalable processes that strengthen the underwriting value chain through modern technology.
Experience
Senior Customer Success Manager
Oct 2025 — Present · San Francisco, CA, US
Scaled Federato’s largest enterprise customer from $60K → $3.5M ARR, securing a new $10M, 3-year agreement and driving multi-line expansion across nine commercial P&C products- Led complex underwriting technology implementations, including a proprietary policy administration system adopted as a “Core System” by key customers- Served as Federato’s Customer Success Product SME, partnering with Product and Engineering to align roadmap priorities with customer needs and data insights- First Customer Success hire; helped scale the CS function from Series A → Series D, mentoring new CSMs and leading high-impact enterprise onboardings- Consistently owned up to 5 enterprise accounts, maintaining 90%+ retention and driving major adoption gains (>50% DAU increases).
Education
Miami University
Bachelor's degree, Finance Major with an Economics Minor
2012 — 2016
Franklin University
Master of Business Administration - MBA
2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.