Nate Ahmad

Growth Advisor @Shopify

Toronto, ON, CA

Advised high-growth merchants on strategic opportunities to scale their business, analyzing store performance to provide tailored recommendations that improve conversion rates, retention, and operational efficiency- Guided merchants through product adoption journeys, including new features, app integrations, and eCommerce best practices, delivering proactive consultations via phone and video to build long-term relationships and trust- Collaborated with Support, Success, and Product teams to resolve complex challenges and surface feedback for platform improvements- Managed Growth team scheduling operations, optimizing appointment booking, cancellations, and merchant experience, while contributing to improvements in the scheduling system to reduce manual effort and streamline workflows- Developed the Shopify Products Cheat Sheet tool using Cursor, applying UX principles to transform a lengthy document into an interactive, visually intuitive reference, enabling Growth Advisors to quickly access product information, discovery questions, suggested pitches, and FAQs during calls- Built workflow automations with Gumloop and Slack to improve internal efficiency, using user-centered design to optimize usability and accessibility, including- A Quick Question Detector that automatically identifies relevant Slack questions and retrieves validated answers in under five minutes- Call prep automation that formats reports into an easily navigable, visual reference, reducing prep time and cognitive load during live calls- An internal FAQ automation that provides teams with scope and escalation guidelines, minimizing repetitive questions and allowing Growth Advisors to focus on high-impact merchant work.

Coursera

Google UX Design Professional Certificate, UX Design

University of Nottingham Malaysia

Bachelor of Science - BS, Psychology

NPower Canada

Junior IT Analyst Program, Information Technology