Natali Vitola

Service Reliability Engineering Manager @Amadeus

Windsor, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2018 — Present

Service Reliability Engineering Manager @Amadeus

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London, GB

Lead the Service Reliability Engineering and the Release Management teams (20+ experts distributed across five locations worldwide) responsible for the stability and continuous deployment of mission critical applications that automate key airport processes and master the end-to-end customer experience from passenger check-in to flight departure.

EDUCATION

2016 — 2017

Henley Business School

Master of Business Administration (MBA)

2001 — 2008

Universidad Industrial de Santander

Systems Engineering

2013 — 2014

Universidad Externado de Colombia

Specialist in Management and Information Technologies

SKILLS

Microsoft Sql ServerStakeholder EngagementRequirements AnalysisTrustCultural AdaptationIT OperationsStrategic PlanningNegotiationSoftware EngineeringDigital MarketingPublic RelationsBusiness StrategyAgile MethodologiesTeam BuildingDiplomacyBusiness Relationship ManagementData AnalysisBusiness Requirements AnalysisLeadershipItilProgrammingSoftware DevelopmentBusiness AnalysisTeam LeadershipComputer ScienceData PresentationDecision MakingProject ManagementIT Management

ABOUT NATALI VITOLA

An effective and customer focused, business relationship professional with a solid background in business requirement analysis, enterprise agility and service delivery, possessing a good balance of intellectual rigour and 10+ years practical experience of delivering value-generating, IT-leveraged solutions within the aviation and IT Services sectors.Able to adapt and thrive in dynamic and complex organisational contexts.

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Natali Vitola — Service Reliability Engineering Manager at Amadeus in Windsor, GB | Unifers