Natassia C.
Service Design Leader
- Role
- Service Design Manager at Mo
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Natassia C.
I design public services that work better for people. Over the past 15 years I\'ve supported digital transformation in the federal civil, human services, and public health spaces. Human-centered design, agile cross-functional collaboration, and systems thinking guide how I approach my work. • Systems thinking• Service ecosystem data visualizations• Human-centered design• Service ecosystem mapping, journey mapping, service blueprints• Qualitative & quant research• User experience (UX) research• Agile product management
Experience
Service Design Manager
Dec 2023 — Present
As Service Design Solutions Lead, I secured $12.5M DAMES task order recompete and contributed to a $2.4B IDIQ award with the Department of Veterans Affairs, driving end-to-end capture and design strategy- Led service design strategy for a first-of-its-kind interactive VA catalog: including ecosystem maps, service blueprints, and data stories that empowered Product Line Managers with tools to modernize systems and improve Veteran experiences- Responded to a Congressional inquiry by delivering data-driven insights that traced Beneficiary Travel claims pain points to root causes, improving on-time payment rates by 20%- Spotted a gap in company capabilities and built a data science practice from the ground up, hiring 4 senior data scientists and integrating data into service design strategy- Grew and coached a high-performing team of 10+ hires, fostered cross-functional capability building through initiatives like Capability Lab and Service Design Jam, and represented the company at SDN, Code for America, and UX Copenhagen conferences.
Education
University of North Carolina at Greensboro
M.A., Sociology
2007 — 2009
Skills
- Change Management
- Branding & Identity
- Quantitative Analytics
- Marketing
- Analysis
- Public Speaking
- Qualitative Research
- Branding
- Management
- Project Management
- Community Outreach
- Leadership
- Research Design
- Strategic Planning
- Project Planning
- Communication
- Statistics
- Data Analysis
- Data Collection
- Research
- Strategy
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.