Natasha Marie Ulrich
Manager of Client Success | Client Retention | Client Success Operations | Revenue Growth
- Role
- Csm Industry Leader, Consulting & Engineering Services at DXC Technology
- Location
- Cape Coral, FL, US
- LinkedIn followers
- 500 followers
About Natasha Marie Ulrich
I’ve spent a majority of my career at the intersection of Life Sciences and technical innovation. I am a strategic Customer Success Leader with a proven track record of constructing and spearheading high-performing, customer-centric teams within a dynamic environment. What I bring to the table:Technical Roots: A Master of Management in IS and a Computer Science degree, allowing me to translate technical capabilities into C-suite value.Leadership & Strategic Growth: Scaled and led a global 17-person organization across a $277m multi-sector portfolio, maintaining 100% client retention and 10% growth YOY. Industry Innovative Consulting: Almost 7 years leveraging technical expertise and strong communication skills to translate complex solutions into real-world business value for clients.
Experience
Csm Industry Leader, Consulting & Engineering Services
Jun 2025 — Present
DXC is a leading enterprise technology and innovation partner that delivers meaningful customer outcomes. In an era of exponential change, we help the world\'s most critical organizations master complexity and move with confidence- Directly oversee a $277M multi-sector portfolio (Healthcare, Life Sciences, and Retail) within the Consulting & Engineering Services Division, leading a high-performing team of Client Success Managers to exceed growth targets, maximize profitability, and ensure operational excellence- Architect and enforce a framework for strategic alignment and financial accountability, institutionalizing execution discipline across all accounts to secure long-term revenue stability- Partner with Sales, Market and Engineering(service line) leaders to build robust pipelines, actively driving Total Contract Value (TCV) through strategic account planning, renewals, and high-value expansion opportunities- Spearhead cross-functional collaboration with innovation leaders to integrate DXC thought leadership into client roadmaps, directly linking digital transformation initiatives to measurable business outcomes
Education
DeVry University
CIS, Web Development
2005 — 2008
Stevens Institute of Technology
MCIS, Management
2009 — 2012
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