Natasha Bosnjak
Warehouse Fulfillment Manager @Strawberry Milk Mob
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WORK HISTORY
Warehouse Fulfillment Manager @Strawberry Milk Mob
Vancouver, BC, CA
Successfully manage a dynamic fulfillment team of 7-8 packers, scaling to 16 during peak season, ensuring timely and professional order processing.• Memorized the full product catalog, past and present, consisting of 463 unique styles, enabling quick decision-making and efficient order fulfillment.• Proactively prevent and minimize packing mistakes by working closely with the team and maintaining a hands-on leadership approach.• Strategize and implement solutions to optimize warehouse space, ensuring efficient workflows during high-demand periods.• Serve as the direct liaison between fulfillment staff and senior management, facilitating schedule updates, meeting requests, and effective communication.• Coordinate with delivery couriers to ensure daily pick-up deadlines are met and orders are ready on time.• Review and validate printed orders for potential issues such as fraud, duplicates, or shipping discrepancies.• Lead and participate in weekly inventory counts and cross-checks, ensuring stock accuracy.• Conduct quality control checks on products before shipment, upholding brand standards.• Track and report team hours to upper management, ensuring payroll accuracy.• Oversee daily warehouse operations, including opening and closing responsibilities Monday through Friday.• Authored captivating product description copy for the shop’s website, highlighting product features and engaging customers.• Managed SEO optimization tasks, including Google tags, colorway fields, alt text, and keyword integration to enhance online visibility and drive traffic to the website.Highlights:• Built and maintained a motivated and efficient team, fostering a collaborative and productive work environment.• Demonstrated advanced organizational and problem-solving skills, ensuring smooth operations during peak seasons.• Played a pivotal role in maintaining high customer satisfaction by delivering accurate and timely order fulfillment.
EDUCATION
Simon Fraser University
Arts and Social Sciences
Saint Thomas More Collegiate
Highschool Diploma
BCIT School of Business + Media
Diploma of technology, Marketing Management (Entrepreneurship Option)
ABOUT NATASHA BOSNJAK
With a background in marketing and client support, Natasha specializes in maintaining meaningful customer relations that further business development. Natasha is experienced in digital media relations and reach influencer marketing, and event coordination. Natasha is passionate about strategically bringing brand stories to life while providing measurable results, as well as community engagement. Core strengths include having strong communication skills (both verbal and written), as well as being a dedicated team player, goal-orientated, creative and results-driven. Natasha emphasizes strong relationship management. Highlights of Qualifications: • Completed the Marketing Management (Entrepreneurship Option) program at BCIT • Created and delivered a complete business plan, targeting growth in SEO for Vancouver Film Studios for Business Planning Principles 3306 • Over 6 years experience in Marketing and Content Coordination • Over 6 years experience as an Executive Assistant for a real estate agent • Over 8 years in corporate sales and relationship selling • Over 8 years in the Telecommunications industry • Over 5 years in the Fashion industry- sewing, styling, and marketing • Essential computer literacy skills in Microsoft Office (Word, Excel, Outlook, PowerPoint), WordPress, Wix, Mac OS, Adobe (Acrobat, Creative Cloud: Lightroom CC/Classic, Premiere), Final Cut Pro X, Canva, Hootsuite certified, Shopify, Square • Experienced in working both on-site and remotely via Zoom, Skype, and FaceTime • Advanced social media understanding of Facebook, Instagram, Tik Tok, YouTube, Twitter, LinkedIn, and Google Analytics • Founded an e-commerce business called, “Shy Tyger” • Interned as a social media marketing strategist for Nicole Bridger Design • Fluent in English (official) and French (second) • Emergency first aid and lifeguard training (Bronze Medallion and Bronze Cross) Highlights of Life Experiences: • Natasha was raised in New Westminster, British Columbia, Canada- a small community based on rich history and avid hospitality • Various life adventures in different countries have taught Natasha the ability to adapt, be flexible and gain an understanding and appreciation for a variety of cultures, and work environments • Diverse work experiences have allowed Natasha to understand the importance of communication, compassion, and fulfilling the needs of different demographic groups • Interests include fashion design (sewing), photography, acting, singing, dancing, fiction writing, anime, and travel
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