Natasha Barnett-Hall
Head of Human Centred Design (Retail Bank) @NatWest Group
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WORK HISTORY
Head of Human Centred Design (Retail Bank) @NatWest Group
London, GB
Driving the strategic vision for Human-Centred Design across NatWest Group’s personal banking brands. Leading a multi-disciplinary team encompassing design operations, UX/UI design, UX writing, and design research to deliver cohesive, user-centric digital experiences. Championing a research-led approach to innovate and optimise customer journeys across mobile apps, online banking, and websites, aligning design outcomes with broader business objectives and future growth.
EDUCATION
Prifysgol Aberystwyth University
BSc Econ, Business Studies
London South Bank University
Master of Science (MSc), Digital Marketing
Northampton Centre for Counselling Studies
CPCAB Level 4 Diploma in Therapeutic Counselling , Counseling Psychology
The Institute of Direct and Digital Marketing
Post Graduate Diploma, Digital Marketing
CIM | The Chartered Institute of Marketing
Post Graduate Diploma, Marketing
The Bedford College Group
CPCAB Counselling & Psychotherapy , CPCAB Level 2 and Level 3 Counselling Studies
SKILLS
ABOUT NATASHA BARNETT-HALL
Digital leader specialising financial services experience design and optimisation. Highly skilled in building and motivating cross functional teams to transform commercial performance with increased customer satisfaction. Expert in understanding customer needs and expectations to design best in class mobile and digital experiences. Mentor, coach and regular speaker at RBS women’s development programmes.
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